Inyova Invest: Communication Protocols for Clients

For ticket processing, the submission of the user ID, the exact server timestamp, and a complete log file is mandatory; incomplete inquiries regarding Inyova Invest experiences will be rejected by the system. Please adhere to the schema.

Contact

CH-specific routing & verification of the Inyova Invest app

Authentication errors in the CH network require manual verification of the API key. Forward such cases directly to the responsible vector. Automated processing is excluded.

Communication vectors

  • Physical node (Delivery):

    Inyova Invest
    Bahnhofstrasse 21
    8001 Zurich, Switzerland

  • Digital communication vector:

    Route all queries to [email protected].

  • Emergency Ping (System-critical):

    +41 44 508 73 00

Service-Level-Agreement (SLA) & Latency Thresholds

Standard tickets automatically escalate to the next instance after 24 hours of inactivity; critical system errors affecting the Inyova Invest AI or Inyova Invest trading are processed within a 2-hour window. Inquiries regarding Inyova Invest crypto are subject to variable latencies. Exceedances lead to logging.

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